Frequently asked questions.

Yes, Nova Bella ships to brides around the world.

Yes, a tracking number is sent to you as soon as your order ships, so you can follow your gown's journey to your door.

On average, delivery takes 5–7 business days. Exact timing may vary depending on the destination country.

Any customs fees, import duties, or taxes applied upon arrival are the customer's responsibility.

Please inspect the package before accepting delivery. If you notice any damage, do not accept it — photograph the box and its contents, and ask the courier to complete a damage report on-site before finalizing delivery.

Our store hours are Monday to Saturday from 10 am to 7 pm, and on Sundays we are closed. We encourage you to book an appointment for personalized assistance.

Yes, we highly recommend scheduling an appointment in advance to ensure dedicated time with our consultants and access to our full range of designer gowns.

We suggest starting your bridal gown shopping at least 6–8 months before your wedding date to allow for ample time for ordering, alterations, and fittings.

It's helpful to bring a strapless bra, nude undergarments, and shoes with a similar heel height to what you plan to wear on your wedding day. Additionally, any inspiration images or specific dress preferences can assist our consultants in finding the perfect gown for you.

Absolutely! We welcome you to bring a few close family members or friends whose opinions you trust. However, we recommend limiting your group to a small, intimate gathering to ensure a focused and enjoyable experience.

Production times vary between 1 week and 6 weeks depending on the product. The production time of each product can be found under the relevant product.

Alteration times can vary depending on the complexity of the alterations needed. Generally, we advise allocating a minimum of one week for alterations to ensure a perfect fit.

Yes, we have skilled seamstresses available to handle alterations in-house. Our team will work closely with you to ensure your gown fits flawlessly for your big day.

We accept various forms of payment, including cash, credit cards, and debit cards. We also offer financing options, allowing you to spread payments over time, subject to approval.

Our bridal gowns are for sale only and we do not have a rental option.

It is essential that you provide accurate measurements when ordering your custom-made dress. As the customer, you are responsible for providing correct measurements, and any inaccuracies may result in a dress that doesn't fit properly. We encourage you to carefully follow our measurement guidelines to ensure the best possible fit. While we strive to create custom-made dresses that fit perfectly based on the measurements provided, minor alterations may sometimes be necessary. We recommend consulting with a professional seamstress who specializes in bridal alterations to ensure any necessary adjustments are made correctly.

Unfortunately, due to the personalized nature of our custom-made bridal dresses, we do not offer a return or exchange option unless there is a manufacturing defect or a mistake on our part.

If your dress has a manufacturing defect or there is a mistake on our part, please document the issue and notify us within three days. We will work with you to rectify the situation and ensure your satisfaction.

If you receive the wrong dress or color, please notify us immediately within three days. We will rectify the situation and arrange for the correct dress or color to be provided to you as quickly as possible.

Due to the personalized nature of our custom-made dresses, exchanges for different sizes, styles, or colors are generally not available. However, if you have concerns about the fit, style, or color of your dress, please contact us, and we will do our best to assist you in finding a satisfactory solution.

To initiate a return or exchange for a custom-made dress with a manufacturing defect or mistake, please contact our customer support team within three days. We will guide you through the process and provide you with the necessary instructions for returning or exchanging your dress.

If your custom-made dress has a manufacturing defect or there is a mistake on our part, we will gladly offer you a refund. Please follow our return process, and once we receive and inspect the dress, we will process the refund according to our refund policy.